Web design for tradesmen in the UK

Under the Electronic Commerce Regulations 2002 (reg. 6): your business name, a geographic address and an email address, plus, where they apply, your Companies House (or other public register) number, your VAT number, the body that authorises your trade, such as Gas Safe Register, and whether your prices include VAT. A company must also show its registered name, company number, registered office and the part of the UK where it is registered (Trading Disclosures Regulations 2015, regs 24 and 25).

Usually, yes: a contract agreed at the customer's home gives them 14 days to cancel (Consumer Contracts Regulations 2013). You can only start within those 14 days if they ask you to on a durable medium, such as paper or email, and if they then cancel they pay a proportionate amount for the work done, provided you gave them the cancellation information. Failing to give written cancellation information for such a contract is a criminal offence, and the cancellation period then extends by up to 12 months. Contracts of £42 or less are exempt.

What you say or write to a customer, including your quote, can become part of the contract if they rely on it (Consumer Rights Act 2015, ss. 50 to 52). If no price was agreed, they only have to pay a reasonable price, and if no finish date was agreed, the work must be done within a reasonable time.

Yes, if they are genuine and you are entitled to them. Under the Digital Markets, Competition and Consumers Act 2024, in force since 6 April 2025, showing a trust mark or quality mark without authorisation, claiming an approval you don't have, posting or buying fake reviews and hiding negative reviews while publishing positive ones are all banned outright. After an investigation, the CMA can fine up to £300,000 or 10% of worldwide turnover, whichever is higher.

Not for the urgent repair itself: the Consumer Contracts Regulations 2013 (reg. 28) exclude contracts where the customer specifically asked you to visit to carry out urgent repairs or maintenance. The 14-day cancellation right still applies to extra work you agree during that visit, and to goods other than the replacement parts you necessarily used.

Under the Construction (Design and Management) Regulations 2015, a domestic client's duties pass to the contractor, or to the principal contractor if there is more than one, and the contractor draws up a construction phase plan before setting up the site.

In England, yes, if you carry your own construction or demolition waste: you need an upper-tier registration with the Environment Agency, because the free lower tier doesn't cover construction waste. Householders must check a carrier's registration before handing over their waste.

Not in general. TrustMark is the government-endorsed quality scheme for work in and around the home, and registration is required for some funded schemes, such as ECO4, which runs until 31 December 2026, and the Warm Homes: Local Grant in England.

Installing energy-saving materials in homes, such as insulation, heat pumps, solar panels and batteries, is zero-rated until 31 March 2027, then goes back to 5% (VAT Notice 708/6). Gas and oil boilers and ordinary central heating systems are not included; wood-fuelled boilers are.

Remotely and in English, by email, WhatsApp or video call, and we reply the same day. You tell us about your business, we build your demo within 24 hours, and you check every word before anything goes live.

€15 a month (about £13) with no setup fee and no lock-in, or a one-off €349 (about £300), with the same services: design, hosting, a .co.uk or .uk domain in your name for the first year, legal pages adapted to UK law and one change a month. No VAT is added for UK clients. Prices are set in euros, so the amount in pounds depends on the exchange rate.

With the one-off €349 payment, the website is yours. With the monthly plan, the domain is registered in your name and you keep it if you leave.